Frequently Asked Questions

Everything you need to know about Wolf Marble Design products and services.

Do you offer custom sizes?

Yes! All our products can be customized to your exact specifications. Contact us with your requirements and we'll create a custom quote for you.

How long does production take?

Production time varies by product. Standard items typically take 3-4 weeks, while custom pieces may take 6-10 weeks. Each product page shows the estimated lead time.

Do you ship worldwide?

Yes, we ship worldwide from our workshop in Afyonkarahisar, Turkey. We use professional wooden crate packaging and fully insured shipping to ensure safe delivery.

What is your payment process?

For direct purchases, we accept secure online payments via credit card. For custom orders, we require a 50% deposit to begin production, with the remaining 50% due before shipping.

Can I see samples before ordering?

For large custom projects, we can provide stone samples. Please contact us via WhatsApp (+90 506 190 55 80) or email (wolfmarbledesign@gmail.com) to discuss.

What types of stone do you work with?

We work with premium natural stones including Carrara Marble, Calacatta Marble, Travertine, Onyx, Granite, and other specialty stones. Contact us for specific material requests.

Do you offer installation services?

We provide detailed installation instructions with every product. For complex installations, we can recommend professional installers in your area.

What if my product arrives damaged?

All shipments are fully insured. In the rare case of damage during transit, contact us immediately with photos and we'll arrange a replacement at no additional cost.

Can I return or exchange a product?

Due to the custom nature of our products, returns are only accepted if there is a manufacturing defect or shipping damage. Please inspect your order upon delivery.

Do you work with interior designers and architects?

Yes! We have a dedicated trade program for design professionals. Visit our Trade page or contact us for wholesale pricing and project collaboration.

Still Have Questions?

Our team is here to help. Contact us via WhatsApp, email, or phone.

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